Terms & Conditions

By purchasing or using The Clinical Marketing's services ("the Agency"), the client confirms that they have read, understood, and agreed to these Terms & Conditions. If the client does not agree with these terms, they should refrain from purchasing the services.

These terms apply to doctors, clinics, practices, and any individual or business in the healthcare sector that engages the Agency's services in Mexico.

The Clinical Marketing provides marketing and advertising services for healthcare professionals and facilities, which may include digital strategy, campaign management, content, design, and online presence, as agreed in the applicable proposal or contract.

The specific scope, deliverables, and timelines for each service will be set out in writing in the proposal accepted by the client. The Agency does not guarantee any particular clinical outcomes or patient volumes.

The client agrees to provide accurate, complete, and up-to-date information, along with the access, materials, and approvals needed to carry out the services properly.

The client is responsible for ensuring that the medical information, professional licenses, permits, and content they provide comply with applicable regulations, including COFEPRIS rules governing the advertising of healthcare services.

Fees, the billing structure, and payment dates will be set out in the applicable proposal or contract. Unless otherwise agreed, amounts are stated in Mexican pesos (MXN), plus applicable taxes.

Failure to pay on time may result in the suspension of services until the outstanding balance is settled, with no liability to the Agency.

Ad accounts, profiles, domains, and digital assets created or managed in the client's name are the property of the client, unless expressly agreed otherwise in writing.

The Agency retains all rights to its own methodologies, templates, and proprietary tools. Deliverables will be transferred to the client as agreed and once the corresponding payments have been made.

Both parties agree to keep confidential any non-public information they access in connection with the services relationship, and to use it solely for the purposes of that relationship.

Personal data will be handled in accordance with applicable Mexican data-protection law and with The Clinical Marketing's Privacy Policy.

The Agency will provide its services with professional diligence; however, it will not be liable for outcomes that depend on factors beyond its control, including decisions made by third-party platforms, regulatory changes, or information provided by the client.

In no event will the Agency's liability exceed the amount actually paid by the client for the services giving rise to the claim.

These Terms & Conditions are governed by the laws of the United Mexican States. For their interpretation and enforcement, the parties submit to the jurisdiction of the competent courts of Mexico City, waiving any other jurisdiction that might otherwise apply.